These Terms and Conditions (“Terms”) apply to all users of the website www.housingrightsco.co.uk and all clients who use the services provided by Housing Rights Co. By using our website or booking a service, you agree to these Terms in full.

1. Our Services

Housing Rights Co. provides housing consultancy services including advice sessions, document reviews, and case support. We do not provide legal advice or legal representation.

All services are offered in good faith based on professional housing sector experience. They are not a substitute for advice from a qualified solicitor or regulated legal adviser.

2. Booking & Payment

All sessions must be paid for in full at the time of booking.
We accept payment via Stripe and PayPal through our online booking system.
Prices are listed clearly on our website and are subject to change.

3. Cancellations & Refunds

You may cancel or reschedule your appointment with at least 24 hours’ notice for a full refund.
If you do not attend or cancel with less than 24 hours’ notice, no refund will be issued.
In exceptional circumstances (e.g. technical issues, emergencies), please contact us directly to discuss rescheduling.

4. Client Responsibility

Clients are responsible for providing accurate information about their housing situation, including uploading relevant documents if needed. We cannot be held responsible for any negative outcomes received, this also includes any outcomes based on incomplete or incorrect information provided to us.

5. Limit of Liability

Housing Rights Co. is not liable for any legal, financial, or personal consequences resulting from decisions made by the client. By using our services, you accept that our guidance is consultative in nature and does not replace legal advice.

6. Intellectual Property

All content on this website-including text, graphics, branding, and downloadable resources-remains the property of Housing Rights Co. and may not be reused or redistributed without written consent.

7. Changes to Terms

We reserve the right to update these Terms at any time. You are advised to review this page periodically for changes.

🔐 Privacy Policy

Last updated: 27/04/2025

This privacy policy explains how we collect, use, and protect your personal data when you use our website or services.

1. What Information We Collect

We may collect:

Your name and contact information
Information about your housing situation
Uploaded documents
Payment information (processed securely by Stripe/PayPal-we do not store card details)

2. How We Use Your Information

We use your data to:

Deliver the services you book with us
Communicate with you regarding your case
Improve our services
Maintain secure records for accountability

We do not sell or share your data with third parties for marketing.

3. Document & Data Storage

Documents and session notes are stored securely and only accessed by authorised personnel. You may request that we delete your data at any time by contacting us.

4. Cookies

This website may use basic cookies to improve your experience. You can disable cookies in your browser settings.

5. Your Rights

You have the right to:

Request access to your data
Request corrections
Request data deletion
Withdraw consent at any time

To exercise your rights, contact: info@housingrightsco.co.uk

6. Third-Party Links

This website may include links to external websites. We are not responsible for the privacy practices of other sites.

7. Contact

If you have any questions about our Privacy Policy, contact us at:

Email: info@housingrightsco.co.uk
Website: www.housingrightsco.co.uk

🔒 Disclaimer

Last updated: [Insert Date]

Housing Rights Co. is a professional housing consultancy providing independent advice and support to individuals and landlords dealing with housing-related challenges. The services we offer are based on over 10 years of housing sector experience, including homelessness prevention, tenancy management, council housing applications, and housing rights education.

⚖️ We Are Not Legal Representatives

Please note that Housing Rights Co. is not a legal practice and we are not regulated by the Solicitors Regulation Authority (SRA) or any other legal regulatory body.

We do not provide legal advice as defined under the Legal Services Act 2007.
We do not represent clients in legal proceedings, tribunals, or court.
We do not act as legal advocates or solicitors.

Any guidance, opinion, or suggestion we offer is based on housing legislation, council policy, and practical case experience — not formal legal instruction.

📌 Use of Our Services

By using any of our services — including consultations, document reviews, or written feedback — you agree and acknowledge that:

You are responsible for the decisions and actions you take as a result of our advice.
Our guidance should not replace formal legal advice where required.
We accept no liability for actions taken without consulting a regulated legal professional when needed.

🔍 When to Seek Legal Advice

We strongly recommend consulting a solicitor, housing law specialist, or regulated adviser in any of the following situations:

You are facing court eviction proceedings.
You are involved in complex disputes with a landlord or tenant.
You are making a formal appeal or claim requiring legal drafting or advocacy.
You have received a legal document you do not fully understand.

If you are unsure whether your case requires legal advice, we are happy to assist you in finding the appropriate support or referral.

🔐 Confidentiality and Professionalism

While we do not offer legal advice, we are committed to providing a professional, confidential, and supportive service. Your privacy and trust are important to us, and we handle all personal and case information with discretion and care.

📞 Contact

Email: info@housingrightsco.co.uk

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