Frequently Asked Questions (FAQs)
About the Service
Q: What exactly does Housing Rights Co. do?
A: We offer expert, one-to-one housing advice and support for individuals and landlords. This includes eviction support, council applications, document reviews, and case management-all delivered by a former housing officer with over 10 years' experience.
Q: Are you a charity or legal aid service?
A: No, we are an independent consultancy. We provide professional, paid support- especially helpful for those who can’t access legal aid, don’t qualify for free advice, or need faster and more personalised help.
Q: Who do you work with?
A: We support individuals at risk of homelessness, tenants facing eviction, people navigating council housing, and landlords who want to serve notices lawfully and fairly.
Booking & Payment
Q: How do I book a session?
A: Click “Book a Session” on the website, choose your service, pick a time that suits you, and complete payment securely online.
Q: What payment methods do you accept?
A: We accept card payments via Stripe and PayPal at the time of booking.
Q: Is there a refund policy?
A: Refunds are available with at least 24 hours' notice. If you're not satisfied with your session, please contact us and we’ll do our best to make it right.
Q: Can I reschedule my appointment?
A: Yes-there’s a reschedule link in your confirmation email, or you can get in touch directly.
Document Upload & Preparation
Q: Can I upload documents before our session?
A: Yes. During booking, you can upload eviction notices, council letters, tenancy agreements, or any other documents you'd like us to review.
Q: What file types can I send?
A: We accept PDFs, Word docs, and image files (JPEG/PNG). If you’re unsure, just contact us.
Q: What if I don’t have my documents ready yet?
A: No problem -you can email them after booking, or bring them to your session if it’s in person or over video.
During the Session
Q: What happens in a typical session?
A: We’ll start by discussing your situation, reviewing any documents you’ve provided, and identifying your options. You'll leave the session with clear next steps and, if needed, written follow-up.
Q: How long does each session last?
A: Advice calls are 30 minutes. Other services may include follow-up support over 1–4 weeks, depending on the package.
Q: Can I have someone join me on the call?
A: Yes, you’re welcome to bring a support person or interpreter if needed.
Services & Support
Q: I received a Section 21 notice-can you help?
A: Yes-we offer eviction notice reviews and can guide you through your rights, deadlines, and how to approach the council or your landlord.
Q: Can you help with council housing applications?
A: Absolutely. We support clients through both homelessness applications and housing register forms, helping you present your case clearly and effectively.
Q: What if the council says I’m not homeless or not in priority need?
A: We offer a Decision Letter Challenge service to help you understand the response and, if appropriate, draft a review request or formal challenge.
Q: Do you help with benefits or Universal Credit?
A: While we don’t offer full benefits advice, we can identify when benefits issues may affect your housing and help you seek the right support.
Q: Can you represent me legally or go to court with me?
A: We don’t offer legal representation or act as solicitors. However, we do provide housing consultancy, guidance, and documentation support that can be used in legal settings.
Landlord Support
Q: I’m a landlord — can you advise me?
A: Yes. We provide guidance on serving legal notices, dealing with rent arrears, and avoiding unlawful eviction claims.
Q: Can you write a Section 21 or Section 8 notice for me?
A: We can’t write the notice for you, but we’ll guide you step-by-step to ensure it’s done correctly and within legal guidelines.
Privacy & Confidentiality
Q: Will my case stay confidential?
A: Absolutely. We treat all your information with strict confidentiality and comply with data protection regulations.
Q: Are my documents stored securely?
A: Yes. Documents are stored securely and are only used for the purpose of supporting your case.
If You’re Unsure
Q: I don’t know what service I need — can I talk to someone first?
A: Of course! Feel free to email or send a message and we’ll help you choose the right option — no pressure, no obligation.